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Home > FAQ > Ordering & After-sales

All the products we create will bring value

We has a strong R&D team to focus on the leadership of the new trend with the application of light

7-15 working days,Standard Orders
20-25 working days, Nichia LED

CLEAR Lighting warrants finished products to be free of manufacturing defects in material and workmanship for a standard period of 3 year warranty stated from the date of purchase unless otherwise or with an extended warranty available upon request.

About the warranty policy, please kindly download the below attachment.
CLEAR Limited Warranty

For our standard production run on models in our current line, we have an MOQ of 200meter/model. For sample order, the MOQ is 20meter/model. And regarding small project requests, please consult with our sales managers.

CLEAR Lighting has a professional Customer Service Team backed by the QC, R&D and Manufacture Dept to take care of the warranty issue. If the claim information is complete and adequate, our Customer Service Team will send back analysis report within 3 working days and offer relevant solution.

Firstly we'll need your help to fill our 8D report, take pictures /videos about faulty and any other supporting documentation for the claim, and send the report to our sales representative or customer service staff. Samples may be returned back for inspection upon request by CLEAR Lighting.

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